Is Stubhub A Legit Site – Anyone buying event tickets, sporting events, or concert tickets has probably heard of online ticket brokers like StubHub. StubHub was one of the first online ticket resellers. Individuals, of course, have long been involved in ticket reselling and are commonly referred to as profiteers.
Buying tickets from speculators is far from reliable. It’s not hard for people to make fake tickets that look real. No one wants to shell out big bucks only to be turned away at the gate.
Is Stubhub A Legit Site
To make buying event tickets easier and safer, StubHub moved the process online and became a middleman. This action allows for batch transactions for both ticket buyers and sellers. As you might expect, some people love StubHub and some hate it. The company has gained quite a following, but it also attracts its fair share of criticism.
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If you’re wondering if StubHub is a safe service to use and buy tickets, we’ve got you covered. This article tells you if StubHub is a legitimate business and if it’s a legal and safe place to buy tickets.
StubHub was created in 2000 by Eric Baker and Jeff Flur, a pair of Stanford Business School of San Francisco graduates and investment bankers. By 2003, the company was profitable, and the pair sold StubHub to e-commerce giant eBay in 2007 for a whopping $310 million. Since then, eBay has made StubHub the hub of its ticket resale operation.
StubHub resells entertainment tickets. The venues, sports teams, artists, etc. they can use this service directly to sell tickets, and individual ticket holders or brokers can also list tickets for sale on the site.
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StubHub makes money by charging a commission on every ticket sold. While discounted tickets can be obtained through StubHub, this service is more useful for last-minute ticket purchases or for events that are officially sold out.
In a word, yes. The company is completely legal and has the right to sell or resell all tickets on its website. Since eBay owns it, it has the financial backing of one of the largest companies in the world.
StubHub has the same weaknesses as its parent company: few dedicated customer service resources, erratic after-sales service (at best), and an apparent lack of concern for customer satisfaction.
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StubHub regularly collects far from the best reviews on the internet. It is not difficult to find customer complaints about actually receiving tickets after buying them.
However, StubHub is also one of the few ticket resellers that guarantees the legitimacy of their tickets. This is something most competitors don’t or can’t do. While purchasing one or more tickets can be an unexpected problem, knowing that your tickets will be authentic is still an important layer of assurance.
While getting tickets can be a bit of a hassle, it’s certainly better than spending tens or hundreds of dollars on what may turn out to be little more than a card if you’re buying oversold tickets from a less reliable service.
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As you can imagine, StubHub has quite a few fans and detractors alike, with reasonable explanations for both.
In 2006, more than 100 New York Yankees season ticket holders who had sold seats on StubHub received letters denying them the right to purchase tickets to the 2006 playoffs, as well as preventing them from purchasing season tickets for the 2007 season.
While StubHub isn’t directly responsible for these fans’ alleged violation of Yankees ticket rules, it was no secret that the site allowed people to sell tickets even if the original ticket issuer wasn’t happy about it.
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A more serious incident occurred in 2006, when many New England Patriots fans reported being denied admission to games due to counterfeit tickets purchased from StubHub. Some were counterfeits and others were canceled tickets sold by recalled fans during the season. The Patriots asked StubHub to provide a list of Patriot season ticket holders who have used the site. The site eventually lost in the Massachusetts courts.
While there are a lot of negative reviews on StubHub, there are also a lot of positive ones. When reading reviews of any organization online, it’s important to keep things in perspective. Looking at Yelp, Consumer Reports or the BBB, you can see many negative reviews on StubHub. Please note that what you see is only one point of view. Commenters will have their own opinions and replies which can be posted when they are angry or happy. Whatever you see, remember that the company guarantees their tickets. If you buy counterfeit tickets online, you will be refunded.
While there may be a hundred negative reviews somewhere on the world wide web, there are positive ones as well. Bear in mind that a couple hundred negative reviews compared to millions of transactions a year isn’t a lot, especially when you consider that most people report negative experiences more often than pleasant ones.
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Of course, all companies would not like to see bad reviews, but for a company of this size, this is impossible.
Many people have been using StubHub for at least a few years. Of course, they were lucky that all the tickets they bought were legal and took them to the seats. However, some are not so lucky. There have been claims about how StubHub called the buyer, told them he had a ticket issue, and was able to find alternate tickets to the same location.
Overall, StubHub is a legit place to buy tickets, but it has its limitations. As long as you use the site with an understanding of the features, you shouldn’t have any problems.
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Have you used StubHub? Have you had any problems? Is there a customer service experience, good or bad? Tell us about it below.
Disclaimer: Some pages on this site may contain an affiliate link. This does not affect our editorial in any way. StubHub is often considered one of the biggest names in the industry when it comes to buying and selling tickets in the secondary resale market, and has been since the company’s inception in 2000.
Given their prominent status, we wanted to take a closer look at the legitimacy of the ticket giant and give you an idea of whether you’re getting the most bang for your buck.
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Like many other merchants, StubHub is a ticketing website that “allows experience seekers to buy and sell tickets anytime, anywhere using our desktop and mobile interface.”
The company offers a 100% guarantee to both buyers and sellers with their FanProtect guarantee, which promises that they “will back up every order so you can buy and sell tickets with 100% confidence.”
On StubHub, customers can buy and sell tickets to “over 10 million live sports, music and theater events in over 40 countries.”
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The site’s 100% guarantee guarantees that ticket buyers “will receive valid tickets to any event or get their money back.”
While StubHub offers a wider selection than most other ticketing sites and guarantees the validity of tickets for consumers, there are some criticisms of the service that should be noted.
Negative reviews indicate that ticket price fluctuations, different ticket delivery methods, and shipping costs are some of the main factors preventing a purchase on the site, all factors often complained about by major ticketing sites.
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However, StubHub includes in its guarantee that it will “make every effort to find replacement tickets if there is a problem with your order” and “If your event is canceled and not rescheduled, you will receive a credit of 120% of the amount you owed paid for the event concerned or the possibility of a refund.” Their extensive policy can be found here.
Yes. Like most ticket sellers, StubHub charges a fee which is added at checkout. They are usually around 27% of the original ticket price.
Yes. If you have legitimate upload tickets, you can list your posts on StubHub for free. The site will allow sellers to choose their own price and change it at any time before the sale.
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StubHub is just as legit as the ticket resellers, offering their competitive pricing, extensive policies that apply to consumers, and an impressive array of live events listed on their site. While they have quite a few naysayers who aren’t happy with the added checkout fees and delivery issues, this criticism is quite common with tickets purchased on the secondary market.
That said, if you’re buying tickets to a live event, StubHub should definitely be your choice.
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