Publix Grocery Store Best Customer Service – BIRMINGHAM, Ala. () – If you’ve ever walked into your local Publix grocery store, you know the chain prides itself on service. This is something that has been ingrained in the culture of our store since its inception. The manager of Helena’s store takes it even further.
When an elderly customer began to feel bewildered at David Meddick’s store a few weeks ago, he and his team sprung into action.
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“Miss Sharon went out shopping for the first time in months because of the pandemic, she got the department to talk to everyone and she went to the front and became weak and light-headed,” he explained. “My team saw what was happening and responded to Miss Sharon and when I got to her there was a pharmacy clerk, a cashier, a front desk clerk and a customer service manager by her side “.
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After determining that it was not a medical emergency, they asked what to do next.
“He said, ‘I just want to get my stuff and come back,’ and I said ‘go away,'” Meddick explained. “We got his stuff together, checked him out and then I took him home and one of my front desk clerks took us in. We brought the groceries in and everything and made sure he was okay and then we went back to work .
Their kindness and concern didn’t stop there, store employees later helped get Sharon to use an instant account so she could send groceries if she didn’t feel like going out, and Meddick checked on her regularly. He won’t take credit though, saying it’s his team that takes good care of his customers.
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“We’re like a family, we do a lot to keep our store in good shape and take care of our customers and have a team like this to help you make the right decisions and make it happen,” Meddick said. “That’s the way it should be, it should be a friend rather than a client.”
What happened to Miss Sharon, is no stranger to Meddick. Knows everyone who comes to the store, follows their needs, schedules and families.
“We’re in 7 states now and we’ve grown into a pretty big chain, but we still operate as a mom-and-pop store,” Meddick said. “Publix is still a community store, we have great stores with different products, but our company culture is treating everyone as a friend.”
Meddick would know, he’s worked at Publix for 37 years. He started out as a pickpocket clerk in one of the original Florida stores. He remembers finding George Jenkins walking into the store and striking up a conversation with all the customers.
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“Working for a company like that for a founder like that, that’s what made me stay with Publix,” he said. His father also worked at Publix for 40 years. It is also where Meddick met his wife.
“He was a stock clerk and I was an assistant store manager and we hit it off. A year later we got married. Neither of our kids wanted to go into the business,” she said with a laugh.
Meddick said she knows everyone faces a battle at some point, and kindness really makes a difference.
“Treat everyone the way you would want to be treated, or the way your grandmother would want to be treated,” Meddick said. “If you do that, you’re doing the right thing, and doing what Publix stands for, and what Mr. George wants us to do, doing the right thing is what we need in this world.”
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The founder of the Birmingham Mercedes Marathon reveals why the event is coming to the city, what’s next for the event. Publix has been named to Newsweek’s 2020 Best Customer Service in America list, ranking first in the supermarket category and the No. Separately, Publix Pharmacy also ranked #1. 3 in Florida on Newsweek’s 2020 list for best customer service in the state.
“This recognition is a testament to Publix’s values and philosophy of treating our customers like royalty,” said Publix Chief Communications Officer Maria Brous. “Since our founding in 1930, we have maintained a culture focused on our customers and partners, and we are honored to be recognized for customer service excellence in our industry.”
More than 20,000 US consumers who bought, used or researched a product or service in the past three years were surveyed. The final assessment and ranking is based on how likely they are to recommend the brand to friends and family; and evaluation of its brand in the field of communication quality, professional competence, service offering, customer orientation and accessibility.
To learn more about Publix’s rankings and to see the list for America’s Best Customer Service, visit newsweek.com. Additional information about the Publix Pharmacy rankings is also posted on the Newsweek website.
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November 30, 2022 Jackson-Mitchell Inc. and Redwood Hill Farm & Creamery Inc. Join as Darey Brands Inc. Two leading food manufacturers specializing in better-for-you milk, Jackson-Mitchell Inc. and Redwood Hill Farm & Creamery Inc. , announced today that they will merge to become Darey Brands Inc. Jackson-Mitchell, founded […] November 30, 2022 1440 Foods Develops Pure Protein, Body Fortress Line 1440 Foods, an active and sports nutrition company, today announced the launch of four new product innovations in its line plus sales of Pure Protein® bars, powders and shakes and Crew […] November 30, 2022 Meijer Team Gives program donates nearly $6 million in first two years Following the success of its inaugural Meijer Team Gives program on 2021, enabled store and distribution facility team members to choose nonprofits meaningful to them for $2.8 million […]In the brick-and-mortar supermarket category, Publix reaches no. 1 in customer service with a score of 8.79 out of 10.
For the study, Newsweek partnered with global data research firm Statista to identify retailers that consistently provide the best customer service. Researchers surveyed more than 25,000 US consumers who have made purchases, used services or gathered information about products or services in the past three years.
The final evaluation and ranking on Newsweek’s 2021 Best Customer Service list is based on the retailer’s Net Promoter Score and five customer service criteria: quality of communication (friendly or polite contact by email, phone or in person), professional competence (quality). ). information received and answers to customer questions), range of services (various solutions available to meet customer expectations), customer focus (assessment of whether the customer feels recognized and important) and accessibility (availability of customer service at the store or through a helpline). .
The survey covered retailers and service providers across 160 categories, addressing a variety of customer experiences across traditional retail, online and service segments. The top three to five brands (based on segment size) that earn the highest scores in each category receive America’s Best Customer Service 2021.
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In the brick-and-mortar supermarket category, Publix came in at no. Joe’s (8.57), Sprouts Farmers Market (8.54) and The Fresh Market (8.35).
“We are honored to be recognized with this award by our customers,” Maria Brous, Publix’s chief communications officer, said in a statement. “Publicx associates work hard to treat our customers like royalty, and we are grateful to be recognized for customer service excellence in our industry.”
Publix, based in Lakeland, Florida. has more than 225,000 employees and operates 1,253 stores in Florida, Georgia, Alabama, Tennessee, South Carolina, North Carolina and Virginia.
Among online food retailers on Newsweek’s list, AmazonFresh finished first in the grocery category with a score of 8.26, ahead of FreshDirect (8.15) and Shipt (8.10). Meal kit services also ranked, with The Kroger Co.’s Home Chef (8.41) ahead of Martha Stewart’s Martha & Marley Spoon (8.28) and HomeFresh (8.16).
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Other brick-and-mortar retailers in the food, drug and mass channels also made the list. Costco Grosir ranked first among department stores and warehouse clubs with a score of 8.68, followed by Meijer (8.44) and Sam’s Club (8.21).
At the top of the pharmacy and pharmacy category are three retail pharmacy formats, with supermarket chain Giant Eagle at no.
Fresh Market CEO Jason Potter said “the little touches make a big difference” when it comes to customer service.
Specialty grocer The Fresh Market said that since January, its guests’ scores have increased in the areas of recognition of team members for providing exceptional service, overall satisfaction and staff friendliness.
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“While Pasar Segar always prioritizes the needs of our guests, this recognition is especially important amid the precautionary measures the supermarket has had to implement over the past seven months such as masquerades, plexiglass shields and social distancing that can make it difficult interaction with our guests,” said President and CEO Jason Potter
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